01:01 Introduction to Josh Bersin
02:05 Why the redesign of HR for employee experiences is so important in current climate
04:40 HR work is becoming more Agile in design and in delivery
05:45 Wasn’t HR always supposed to be focused on the employee experience?
07:50 Having silo business processes are no longer true
10:45 We’re now into a whole new way of how we design things and produce services inside of HR
12:20 Is HR and L&D ready and willing to make this shift of focus
15:00 Are we about to see the re-emergence of the OD specialist?
22:41 We in HR were late to the discussion party when the KM explosion happened, are we better positioned to inform and support the emergence of the Empathy Economy this time around?
23:23 Three things that are very interesting about this emerging Empathy Economy
27:05 Contact details for Josh are joshbersin.com and bersinacademy.com